Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"6b0aa7c93fb0a275b4added8cc90720081563d08_lout","branding":{"id":"32","key":"eu","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/32","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/32/34","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0083de","headerLinkHoverBGColor":"#0083de","headerBadgeColor":"#0083de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/728632c8-f224-4301-8193-4da68c1e38b3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjcxYmYwYy0xZjg3LTQ1ODQtODE5Mi1mZTU0MDI2MWU5ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcyODYzMmM4LWYyMjQtNDMwMS04MTkzLTRkYTY4YzFlMzhiMyI6WyJyZWFkIl19LCJleHAiOjE3NzA5MzY1MzcsIm5iZiI6MTc3MDkzNTkzN30.dg3osbbaH9tpq6a99XgbzAgCYV9oaodhUS1CdNmU4Xc&client=c271bf0c-1f87-4584-8192-fe540261e9fd&mode=fit","logoId":"728632c8-f224-4301-8193-4da68c1e38b3","isLogoAvailable":true,"helpCenterTitle":"Intesi Group Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel supporto Intesi Group!","sharedPortalName":"Supporto","localeDisplayName":"Italian (Italy)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Intesi Group Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#3b73af","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7e86f5e0-3361-4660-aed3-705f431e8d19/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjcxYmYwYy0xZjg3LTQ1ODQtODE5Mi1mZTU0MDI2MWU5ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlODZmNWUwLTMzNjEtNDY2MC1hZWQzLTcwNWY0MzFlOGQxOSI6WyJyZWFkIl19LCJleHAiOjE3NzA5MzY1MzcsIm5iZiI6MTc3MDkzNTkzN30.8GymUWXFfKFMyTKy_xWZ67OX8Czt9sIkzWRznpGNcpY&client=c271bf0c-1f87-4584-8192-fe540261e9fd&height=300&mode=fit","bannerMediaApiFileId":"7e86f5e0-3361-4660-aed3-705f431e8d19","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"32","key":"eu","projectId":11639,"serviceDeskId":32,"name":"Customer Support","description":"<p>Our team is ready to assist you.</p>","portalBaseUrl":"/servicedesk/customer/portal/32","reqTypes":[{"id":"427","name":"Adobe Acrobat Sign","descriptionHtml":"","callToAction":"Adobe Acrobat Sign","introHtml":"","icon":12299,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12299","groups":[80],"key":""},{"id":"908","name":"Anagrafica","descriptionHtml":"","callToAction":"Anagrafica","introHtml":"","icon":12301,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12301","groups":[75],"key":""},{"id":"978","name":"Autenticazione CNS","descriptionHtml":"","callToAction":"Autenticazione CNS","introHtml":"","icon":12308,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12308","groups":[76],"key":""},{"id":"361","name":"Cloud Signature","descriptionHtml":"","callToAction":"Cloud Signature","introHtml":"","icon":12314,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12314","groups":[80],"key":""},{"id":"428","name":"PEC Preservation","descriptionHtml":"","callToAction":"PEC Preservation","introHtml":"","icon":12302,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12302","groups":[77],"key":""},{"id":"432","name":"Password management","descriptionHtml":"","callToAction":"Password management","introHtml":"<p>Recuperare le credenziali - Mail di Attivazione</p>","icon":12303,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12303","groups":[77],"key":""},{"id":"350","name":"Privacy","descriptionHtml":"<p>Si può procedere con la richiesta di cancellazione solo se ha effettuato la revoca dei certificati.</p>","callToAction":"Privacy","introHtml":"","icon":12040,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12040","groups":[74],"key":""},{"id":"909","name":"Gestione password","descriptionHtml":"","callToAction":"Gestione password","introHtml":"","icon":12303,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12303","groups":[75],"key":""},{"id":"368","name":"IG DESK","descriptionHtml":"","callToAction":"IG DESK","introHtml":"","icon":12304,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12304","groups":[82],"key":""},{"id":"442","name":"IG PERSONA","descriptionHtml":"","callToAction":"IG PERSONA","introHtml":"","icon":12327,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12327","groups":[82],"key":""},{"id":"367","name":"IG SIGN","descriptionHtml":"","callToAction":"IG SIGN","introHtml":"","icon":12305,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12305","groups":[82],"key":""},{"id":"370","name":"IG SMART","descriptionHtml":"","callToAction":"IG SMART","introHtml":"","icon":12306,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12306","groups":[82],"key":""},{"id":"369","name":"IG YOU","descriptionHtml":"","callToAction":"IG YOU","introHtml":"","icon":12307,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12307","groups":[82],"key":""},{"id":"979","name":"Integrazione software di terze parti","descriptionHtml":"","callToAction":"Integrazione software di terze parti","introHtml":"","icon":12720,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12720","groups":[76],"key":""},{"id":"429","name":"Mancata Accettazione/Consegna","descriptionHtml":"","callToAction":"Mancata Accettazione/Consegna","introHtml":"","icon":12309,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12309","groups":[77],"key":""},{"id":"434","name":"Timestamps","descriptionHtml":"","callToAction":"Timestamps","introHtml":"","icon":12316,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12316","groups":[105],"key":""},{"id":"383","name":"Certificate Renewal","descriptionHtml":"","callToAction":"Certificate Renewal","introHtml":"","icon":12301,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12301","groups":[76],"key":""},{"id":"906","name":"Ordine d'acquisto","descriptionHtml":"","callToAction":"Ordine d'acquisto","introHtml":"","icon":12301,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12301","groups":[77],"key":""},{"id":"907","name":"Ordine d'acquisto","descriptionHtml":"","callToAction":"Ordine d'acquisto","introHtml":"","icon":12301,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12301","groups":[75],"key":""},{"id":"741","name":"Portale Partner","descriptionHtml":"","callToAction":"Portale Partner","introHtml":"","icon":12753,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12753","groups":[82],"key":""},{"id":"357","name":"Certificate issuance","descriptionHtml":"","callToAction":"Certificate issuance","introHtml":"","icon":12310,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12310","groups":[76],"key":""},{"id":"430","name":"Certificate Revocation","descriptionHtml":"<p>Per richiedere la revoca occorre scaricare e compilare i file da questo link <a href=\"https://www.intesigroup.com/it/wp-content/uploads/sites/3/2022/10/Richiesta-revoca_sospensione_riattivazione_ITA.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.intesigroup.com/it/wp-content/uploads/sites/3/2022/10/Richiesta-revoca_sospensione_riattivazione_ITA.pdf</a></p>","callToAction":"Certificate Revocation","introHtml":"","icon":12312,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12312","groups":[76],"key":""},{"id":"431","name":"Webmail PEC","descriptionHtml":"","callToAction":"Webmail PEC","introHtml":"","icon":12313,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12313","groups":[77],"key":""},{"id":"433","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":12300,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12300","groups":[],"key":""},{"id":"642","name":"Firma Qui","descriptionHtml":"","callToAction":"Firma Qui","introHtml":"","icon":12720,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12720","groups":[],"key":""},{"id":"349","name":"Spid","descriptionHtml":"","callToAction":"Spid","introHtml":"","icon":12308,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12308","groups":[],"key":""},{"id":"346","name":"Certified Electronic Mail (PEC)","descriptionHtml":"","callToAction":"Certified Electronic Mail (PEC)","introHtml":"<p>PEC</p>","icon":12026,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12026","groups":[],"key":""},{"id":"342","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12155,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12155","groups":[],"key":""},{"id":"1013","name":"Richiesta inviata tramite e-mail SPID","descriptionHtml":"","callToAction":"Richiesta inviata tramite e-mail SPID","introHtml":"<p>Request received from your e-mail support channel.</p>","icon":12432,"iconUrl":"https://intesigroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12432","groups":[],"key":""}],"reqGroups":[{"id":76,"name":"Signature Certificates/Electronic Seals"},{"id":82,"name":"Signature Apps and Software"},{"id":77,"name":"Certified Electronic Mail (PEC)"},{"id":75,"name":"SPID Digital Identity"},{"id":105,"name":"Timestamps"},{"id":74,"name":"Privacy"},{"id":80,"name":"CSC"}],"orderMapping":{"407":[945,944,943,942],"80":[361,427],"74":[350],"75":[909,908,907],"82":[368,369,370,367,741,442],"105":[434],"77":[906,431,432,429,428],"76":[357,383,430,978,979]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":32,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Italian (Italy)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjcxYmYwYy0xZjg3LTQ1ODQtODE5Mi1mZTU0MDI2MWU5ZmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTYzOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzA5MzcxMzcsIm5iZiI6MTc3MDkzNTkzNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XYPvUpAP556rKHJNRh7ClU9XDT48B0K3fc9X_nLZtmY","targetCollection":"upload-project-11639","endpointUrl":"https://api.media.atlassian.com","clientId":"c271bf0c-1f87-4584-8192-fe540261e9fd","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}